Return & Refund Policy

Your satisfaction matters to us. If you’re not 100% happy with your purchase, we’re here to make it right.

30-Day Return Window

You have 30 days from the date you received your order to request a return or refund. After 30 days, we unfortunately cannot offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• Accompanied by proof of purchase (order number or confirmation email)

How to Request a Return

Email us at support@nordicdrop.com with your order number and the reason for return. We’ll respond within 24 hours with instructions.

Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

Received a damaged or defective item? Contact us immediately with a photo of the issue. We’ll send a free replacement or issue a full refund – you won’t need to send the item back.

Exchanges

We currently don’t offer direct exchanges. If you’d like a different item, simply return the original and place a new order.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective (in which case we cover it).